Frequently Asked Questions
Everything you need to know about your portable connectivity and electronics.
How do I activate my TravlFi device?
To activate your device, simply visit our activation portal, enter your device's unique serial number, and select the data plan that best fits your travel needs. Your service will be live within minutes.
What is your return policy for electronic hardware?
We offer a 30-day money-back guarantee on all hardware. The device must be returned in its original packaging and in like-new condition to qualify for a full refund.
Do you ship internationally?
Yes, we ship our electronics and hotspots worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Are your data plans contract-based?
No, all TravlFi data plans are pay-as-you-go. You can top up your data whenever you need it without being locked into a long-term commitment or annual contract.
What should I do if my device is defective?
All TravlFi electronics come with a 1-year limited warranty. If your device experiences a hardware failure, please contact our support team to initiate a warranty claim and receive a replacement.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.